Resolving crisis situations in aviation from the past as a prediction for their successful overcoming today
Keywords:airlines, crisis management, crisis situations, safety problem
In the late 1970s, there were several aviation accidents that would affect the future of air transportation (Pan Am / KLM's flight ended fatally near Tenerife with 583 casualties, as well as another one in Portland, Oregon, where United Airlines experienced the crash of his aircraft in which 173 passengers and crew members were killed). Overwhelmed by the burden of these events, the NTSB was forced to investigate the causes of these severe aviation accidents, and stunning data were obtained which revealed that in most cases the errors were caused by ground or pilot personnel. Confirmation of these conclusions was provided by the research of NASA, which established that 70% of all aviation accidents are direct human error. All this influenced the development of crisis management in airlines, which will change their previous organization, also the management of all segments of flight of the aircraft. Although the experience in aviation crisis management is very significant, many companies still do not pay enough attention. Underdeveloped crisis management and non-compliance with security procedures in the Russian private company Spa Air in 1996 on the line Belgrade-Malta will lead to the loss of the aircraft and the death of the crew.